ProLegal Rides:
Keeping cases
and care on track

ProLegal Rides allows your law firm to request transportation for clients in a clear and organized way. You can submit new ride requests, update requests that are still in the new status, view past rides, and track special requirements or scheduling notes.

Key features include:

• Client lookup with auto-filled details

• Support for multiple ride legs

• Special requirement options

• Client self-scheduling via SMS

• Status-based editing rules

• Email notifications to the firm and internal teams

Use this module whenever a client needs safe transportation related to their case or appointments.

Some clients need additional assistance. You can select one or more special requirements.

Available options include:

• Wheelchair accessible vehicle

• Physical assistance

The information is shared with the transportation team so the client receives the support they need.

Client self-scheduling gives the client more flexibility.

When to use this option

• The client is unsure of their timing

• Multiple providers may call them with appointment times

• The client prefers to manage their own schedule

How it works

• Check the “Client Will Schedule Ride via SMS” box

• Pickup time and ride legs are removed from the form

• The client receives a text message with instructions

• The client enters the pickup date and time themselves

Your team still receives notifications about the request and can view updates inside the module.

You can view all rides submitted by any employee at your firm.

How to access ride history

Open the Rides module to see a list of existing requests.

You can filter by:

• Client name

• Status

• Date range

What you can see

Each ride shows:

• Client information

• Pickup details

• Status

• Submission date

• Special requirements

• Who created the request

Click “View” to see more detailed information.

Submitting a ride triggers automatic notifications.

Internal notifications

ProLegal Rides staff receive a detailed email with all ride information.

Law firm notifications

If your firm has a contact email listed, that address also receives a copy.

Edit notifications

Any edits to a ride in the new status generate a new internal email so the Rides team is aware of changes.

These emails help everyone stay on the same page.