prolegal for plaintiffs

Your reliable transportation funding: ProLegal Rides

We coordinate case-related travel, from medical appointments and follow-ups to court appearances and attorney meetings, through our scheduled transportation service for personal injury plaintiffs. 
Convenient and stress-free, our on-lien rides take you where you need to be without requiring any out-of-pocket payment. ProLegal covers all upfront costs; you only pay us back if your case settles.
See how we can help
Call us at (888) 717-7772
Smiling young woman looking out the car window during daylight.

Removing case roadblocks

We help injured plaintiffs stay on top of their case and access care without delays or disruptions.

Pre-scheduled rides

Tailored to each medical provider’s calendar.

Nationwide coverage

Serving you wherever you are.

Multilingual customer support

Communicating in your native language for easier coordination.

No credit checks or upfront payments

Funding is based solely on the strength of your legal claim.

ProLegal Rides covers all expenses

Only pay us back when your case is settled successfully.
Benefits for Plaintiffs
Benefits for Attorneys

Benefits for Plaintiffs

Never miss appointments and strengthen your case. ProLegal Rides offers door-to-door transportation for your medical visits and other case-related travel. We handle ride coordination and only require repayment if your case wins, so you can focus on healing.
  • Reliable rides to care facilities, law offices, courthouses, 
and more
  • No out-of-pocket costs 
  • Helps protect the value of your case
  • Peace of mind during recovery

Benefits for Attorneys

Keep your cases on track. ProLegal Rides ensures plaintiffs make every appointment with dependable, door-to-door transportation for all case-related travel. We handle the logistics on a lien basis, so you can focus on legal strategy-not ride coordination.
  • Reduces missed appointments and treatment gaps
  • Lessens administrative burden on your staff
  • Strengthens case value with consistent medical documentation
  • Increases client satisfaction and trust
HOW IT WORKS

Our transportation
funding process

Book A call
Call us at (888) 717-7772

Plaintiff experiences mobility barriers

01
After an accident, the plaintiff may struggle to attend necessary medical and case-related appointments due to lack of transportation or financial hardship.

Attorney identifies the need 

02
The plaintiff’s attorney (or the plaintiff directly) notifies ProLegal that transportation is needed for ongoing medical treatment or other case-related appointments.

Application or request

03
The plaintiff or attorney submits a transportation funding request to ProLegal.

Attorney verification

04
ProLegal works with the attorney to verify the plaintiff’s case status and the necessity of rides for medical and other case-related appointments.

Approval and scheduling

05
Once approved, ProLegal arranges and pays for all necessary transportation (such as rideshare, taxi, or medical transport) to and from appointments.

The ride costs are covered upfront by ProLegal—no out-of-pocket cost to the plaintiff.

Ongoing coordination

06
ProLegal coordinates closely with both the plaintiff and their attorney to ensure rides are scheduled seamlessly for all case-related needs, including medical appointments, legal meetings, mediations, and more.

Repayment after settlement

07
When the case settles, the cost of transportation (plus any agreed-upon fees) is repaid to ProLegal from the settlement proceeds—no payment is required upfront or during the case.

No recovery, 
no repayment

08
If the plaintiff does not win or settle their case, they owe nothing for the transportation funding—making it a non-recourse advance.

FAQs

We’re here to make things simple. Find answers to common questions about ProLegal's process
and solutions.
See all FAQs
What the Client Ride Request Page Is

Your law firm uses ProLegal Rides to help arrange transportation for your appointments.

The Client Ride Request page is a simple online form where you can request a ride without needing a login.

You can use it to:

• Enter your contact information

• Provide pickup and dropoff addresses

• Tell us when your appointment is

• Let us know about any special requirements or help you need

Once submitted, your request goes directly to the ProLegal Rides team and your law firm.

How to Submit a Ride Request as a Client

Submitting a ride request only takes a few minutes.

Step 1: Open the link from your law firm

Law firms send a secure link to their clients. This link takes you to the ride request form.

Step 2: Enter your basic information

You’ll be asked for:

• Your name

• Phone number

• Email address

Make sure these are correct so you can receive updates.

Step 3: Enter pickup and dropoff details

This includes the full address for each location.

Be as specific as possible so the driver knows exactly where to meet you.

Step 4: Add the date of your appointment

If you know the expected pickup time, include it.

If not, see the self-scheduling article below.

Step 5: Add any special instructions

You can note things like:

• Assistance getting in or out of the vehicle

• Wheelchair access

• Equipment or bags

• Preferred contact method

Step 6: Submit the form

You’ll see a confirmation message once your request has been received.

How Client Self-Scheduling Works

You may see an option where the law firm allows you to choose your own pickup time through text message.

When this applies

If the law firm doesn’t know your exact appointment time or you expect providers to give you the time later, you can choose the self-scheduling option.

How it works

• Submit the form without entering a pickup time

• You receive a text message with instructions

• You reply to the text with your preferred pickup time

• The Rides team confirms the schedule with you

This gives you more flexibility and ensures the ride fits your day.

What Happens After You Submit Your Request

After you submit the form, a few things happen behind the scenes.

1. Your law firm is notified

They receive a copy of your request so they know you need transportation.

2. The ProLegal Rides team reviews your request

They check for special requirements and contact information.

3. Someone may reach out if more information is needed

If there’s missing or unclear information, you may receive a call or text.

4. You receive scheduling updates

Depending on the situation, you’ll get updates by:

• Text message

• Email

• Phone call

Your request will move through scheduling, and you will be told when everything is confirmed.

Why Your Ride Request Might Not Submit

If the form doesn’t submit or you receive an error, try these steps.

1. Check required fields

Make sure all required items are filled in, especially:

• Name

• Phone number

• Pickup address

• Dropoff address

• Appointment date

2. Look for formatting issues

Phone numbers or email addresses must be valid.

3. Refresh the page

If the page was open for a long time, your session may have expired.

4. Try again from a different device

Mobile devices sometimes autofill incorrect data.

5. Contact your law firm

If nothing works, reach out to the firm directly.

They can check for technical issues and submit the ride on your behalf.