Help Center
Some clients need additional assistance. You can select one or more special requirements.
Available options include:
• Wheelchair accessible vehicle
• Physical assistance
The information is shared with the transportation team so the client receives the support they need.
No — we do not require any credit checks for pre-settlement funding.
Pre-settlement advances are based entirely on the strength of your personal injury case, not your credit history, income, or employment status. Because repayment comes from the future settlement of the case, your credit score plays no role in eligibility.
Why credit doesn’t matter
- Your attorney provides case details that help us evaluate the claim.
- Funding is non-recourse, meaning you owe nothing if your case does not settle in your favor.
- Since repayment is tied to the case outcome rather than personal finances, traditional credit checks are unnecessary.
What we do review instead
To approve funding, we work directly with your attorney to understand:
- Liability and facts of the accident
- Treatment status and injuries
- Expected settlement value
- Insurance policy information
Your credit score is never pulled or impacted.
No — there are absolutely no monthly payments with a pre-settlement advance from ProLegal.
Because our advances are non-recourse, you never make ongoing payments while your case is active. Repayment only occurs if and when your case settles, and it comes directly from the settlement proceeds.
How repayment works
- No monthly bills
- No interest payments due during your case
- Nothing out of pocket
- Repayment happens at the end of the case, directly from the settlement
If your case does not settle
You owe nothing, and there are no payments of any kind.
Why there are no monthly payments
Pre-settlement advances are designed to relieve financial stress, not add to it. That means:
- No recurring payments
- No credit damage
- No personal liability
Yes — you can still apply even if you already have an advance with another funding company.
Having an existing advance does not prevent you from receiving additional funding. When you apply, ProLegal works with your attorney to review the current status of your case, any outstanding advances, and whether the settlement value supports additional funding.
How it works when you already have an advance
- We verify your existing advance
Your attorney provides the details of any advances already taken out, including the current payoff amount. - We evaluate your case value
We look at liability, medical treatment, policy limits, and expected settlement value to determine whether more funding is appropriate. - We determine if your case can safely support additional funding
This protects you from being overfunded and ensures you still receive a meaningful portion of your settlement.
If everything aligns, you may be approved for an additional advance through ProLegal.
About Buyouts: How They Work
In the pre-settlement funding industry, ethical funders follow a standard practice when a client with an existing advance requests new funding:
The existing funder must be bought out.
This means ProLegal may pay off your previous funder as part of the new funding process, so that your case has only one active lien moving forward.
Why buyouts are required
- Ensures clear lien priority and prevents disputes at settlement
- Protects you from being overcharged by multiple funding companies
- Ensures your attorney can manage one payoff instead of several
- Maintains transparency and accuracy for all parties involved
How buyouts work
- We request a payoff letter from your existing funder
- ProLegal issues payment directly to the other funder
- The remaining approved amount (after the buyout) is sent to you
- Your case then has one consolidated lien with ProLegal
- You still owe nothing upfront and make no monthly payments
Example
If you are approved for $3,000 and you owe another company $1,200, ProLegal would:
- Pay $1,200 to the previous funder (buyout)
- Disburse the remaining $1,800 to you (minus any origination costs)
- Your lien moving forward is now with ProLegal only
Our Ethical Commitment to You
ProLegal will never fund more than your case can safely support.
We work closely with your attorney to ensure that:
- You are never overfunded
- You always retain a fair portion of your settlement
- Every advance — including buyouts — is structured in your best interest
If additional funding is not beneficial or could harm your final recovery, we will not move forward. Your financial well-being always comes first.
Yes — you may be eligible for additional advances, depending on the progress and value of your case.
After your initial funding, ProLegal can review your case again to determine whether updated case information supports an additional advance.
How additional advances work
- Your attorney provides updated case details
- We review new treatment records, case developments, or changes in projected settlement value
- If the case supports it, we can approve an additional advance
- Funding is often provided the same day, just like your first advance
Our Ethical Commitment to You
ProLegal is committed to being an ethical and responsible funder. Your best interest always comes first.
We will never approve additional funding if doing so could:
- Put you at risk of receiving little or nothing from your final settlement
- Create an imbalance between the advance amount and your estimated recovery
- Compromise the long-term financial outcome of your case
Our team works closely with your attorney to ensure that every advance — including additional ones — is fair, appropriate, and protects your portion of the settlement.
Important to know
- Approval for additional advances is always based on the case, not a guarantee
- There are no upfront fees and no monthly payments, even for additional advances
- If your case does not settle, you still owe nothing, regardless of how many advances you received
When clients typically request more funding
- Ongoing medical treatment
- Extended case timelines
- Delays from insurance companies
- Unexpected financial hardships
In most cases, yes — you can pay off your balance early, but it’s important to understand how pre-settlement funding works so you know whether early repayment will reduce your total cost.
Pre-settlement advances are not traditional loans, and therefore do not accrue interest the same way loans do. Instead, the total repayment amount is based on the terms outlined in your contract, which may include periodic fees, charges, or a rate structure tied to the duration of the advance.
Does early payoff reduce the total amount owed?
In many cases, early repayment can reduce your total payoff, especially if your case settles earlier than expected. However, early payoff does not always reduce costs if the terms of your advance include fixed or already-earned fees.
To know exactly how early payoff affects your specific contract:
- You can request an updated payoff amount from ProLegal at any time
- We will provide a clear, accurate, and up-to-date payoff statement
- There are no penalties for requesting or reviewing payoff information
What if I want to pay off the advance myself before the case settles?
You can choose to pay off your advance early using personal funds if you wish.
However, your attorney must still be involved in the payoff process to ensure:
- Accurate lien accounting
- Proper release of the advance
- Clear documentation of repayment
Our Transparency Promise
ProLegal is committed to:
- Providing honest, easy-to-understand payoff statements
- Fully explaining how your contract works
- Helping you understand whether early payoff reduces your balance
- Ensuring you are never charged hidden fees
We will never prevent you from paying off your balance early, and we will always provide clear information so you can make the best financial decision for your situation.
If you know your current password, you can change it from your Profile.
Step 1: Go to Profile
Select “Security.”
Step 2: Enter your current password
This confirms identity.
Step 3: Choose a new password
Follow the on-screen requirements. Avoid reusing old passwords.
Step 4: Save changes
You will remain logged in until you re-login. If you can’t remember your password, use the “Forgot password” link on the login page.
You may see an option where the law firm allows you to choose your own pickup time through text message.
When this applies
If the law firm doesn’t know your exact appointment time or you expect providers to give you the time later, you can choose the self-scheduling option.
How it works
• Submit the form without entering a pickup time
• You receive a text message with instructions
• You reply to the text with your preferred pickup time
• The Rides team confirms the schedule with you
This gives you more flexibility and ensures the ride fits your day.
ProLegal’s process is designed to be fast, simple, and stress-free.
We handle the heavy lifting so you can focus on your recovery while we work directly with your attorney to get you approved as quickly as possible.
Most clients are approved and funded the same day they apply.
Step-by-Step: How Our Process Works
1. You Apply
You can apply online or over the phone in just a few minutes.
We collect:
- Your basic contact information
- Your attorney’s information
- A valid form of identification
- Basic details about your case
No credit checks and no upfront fees.
2. We Contact Your Attorney
To move forward, we reach out to your attorney to request:
- Confirmation that they represent you
- Key case documents
We handle this step quickly and professionally — and we make the process easy for the law firm.
3. We Review Your Case
ProLegal evaluates:
- Liability and case strength
- Your injuries and medical treatment
- Insurance policy limits
- Expected settlement value
- Any existing advances or liens
Our evaluation is always ethical, responsible, and centered around your best interest.
4. You Receive an Approval Decision
Once we receive your case information, approvals typically happen:
- Within hours, and
- Often the same day
We review your requested amount and determine a funding amount that is safe, fair, and protects your future settlement.
5. You and Your Attorney Sign the Agreement
After approval:
- We send the contract to you and your attorney
- Both parties review and sign
- There are no upfront costs, no monthly payments, and no credit requirements
Your attorney must sign to ensure repayment is properly handled at settlement.
6. You Get Your Funds
As soon as the signed agreement is returned, we send your funds through one of two methods:
- Electronic payment (fast, secure, often same-day)
- Check (with optional express delivery)
You may also choose express processing to receive your funds even faster.
7. Repayment Happens at Settlement
When your case resolves:
- Your attorney receives the settlement
- They pay ProLegal directly from the settlement proceeds
- You receive the remaining balance
If your case does not settle, you owe nothing — that’s the protection of non-recourse funding.
Our Ethical Commitment to You
ProLegal is known for being one of the most attorney-friendly and ethical funders in the industry.
We are committed to:
- Transparent pricing
- Fast and professional communication
- Responsible funding decisions
- Not interfering with your case
- Protecting your settlement
- Never overfunding clients
Our goal is to make the process smooth for both you and your attorney.
Ratings are based on all approved reviews for a provider.
The average rating reflects:
• The star value of each approved review
• The total number of reviews
• The balance of positive and negative experiences
The system updates the average rating automatically each time a new review is approved.
Once your contract is signed by both you and your attorney, ProLegal can distribute your funds quickly and securely. Most clients receive their advance the same day, and you will have the option to choose how fast you would like to receive your payment.
Funding Methods We Offer
1. Electronic Payment
Funds can be sent directly to your bank electronically.
- Fast, secure, and convenient
- Typically available the same day, depending on your bank
- No need to visit a physical location
You may also choose express electronic payment, which allows your transfer to be processed and delivered faster than standard timing.
2. Check
We can also issue a physical check.
- Can be mailed via USPS or Fedex Overnight/2-day
- Standard delivery times vary based on location
You may opt for express check delivery to receive your check faster than regular mail.
What Happens After You Sign
1. Your attorney returns the signed agreement
Your attorney sends back the completed contract confirming approval to release the funds.
2. ProLegal processes the disbursement
We initiate payment immediately using the method you selected.
3. You receive your funds
Based on your chosen payment option — standard or express — funds can be available by the next business day.
Our Commitment to Fast, Ethical Funding
ProLegal’s priority is to ensure you receive the financial help you need quickly, securely, and responsibly. There are no upfront costs, no monthly payments, and no delays caused by the funding process.
ProLegal determines funding amounts by evaluating the facts, strength, and expected value of your personal injury case. Every case is unique, so approval amounts are tailored specifically to your circumstances—not based on your credit, income, or employment.
Our goal is to offer support that is fair, responsible, and aligned with the true value of your case, so you never risk being overfunded.
Key Factors We Consider
1. Liability
We assess who is at fault and the overall strength of the claim. Clear liability often supports higher funding approval.
2. Injuries & Medical Treatment
Your medical records and treatment plan help establish:
- The seriousness of your injuries
- Current and future medical needs
- How your injuries impact the settlement value
3. Insurance Policy Limits
The at-fault party’s policy limits help determine the maximum possible recovery.
4. Expected Settlement Value
We evaluate:
- Medical damages
- Lost wages
- Pain and suffering
- Future care needs
5. Case Documentation
We work directly with your attorney to review all supporting documents, including:
- Police or incident reports
- Medical records
- Treatment updates
- Demand letters or negotiations (when available)
6. Existing Advances or Liens
If you already have an advance with another funder, we review the current payoff amount and may need to buy out the existing funder to ensure proper lien priority (a standard ethical practice in our industry).
7. Attorney Input
Your attorney’s professional assessment is a vital part of our evaluation. We only move forward when your attorney confirms the case value and documentation.
Our Ethical Funding Promise
ProLegal is committed to responsible, client-first funding.
We will never approve an amount that could leave you with little or nothing from your final settlement.
Our funding decisions are always designed to:
- Protect your portion of the settlement
- Prevent over-funding
- Maintain transparency between you, your attorney, and our team
If a requested amount is not in your best interest, we will discuss safer alternatives.
Most clients are approved the same day they apply, often within just a few hours.
ProLegal’s process is designed to be fast, efficient, and attorney-friendly — allowing us to move quickly once we have the information we need.
Approval time depends mainly on how quickly we can connect with your attorney and receive the necessary case details.
Typical Approval Timeline
1. Application Submitted
Takes just a few minutes. We collect your basic information, attorney details, and a valid ID.
2. Attorney Contact
We reach out to your attorney right away.
Most approval delays are simply due to the attorney’s availability to provide documents or confirm representation.
3. Case Review
Once we receive your case information, our review is fast — typically within minutes to a few hours.
4. Approval Decision
In most cases, we provide an approval the very same day.
What Can Speed Up Your Approval
- Letting your attorney know you’re applying
- Providing accurate attorney contact information
- Making sure we have the correct phone number and email for your law firm
- Responding quickly to any simple verification questions
A quick response from you to your attorney's office often speeds up the process dramatically.
Our Commitment to Fast, Ethical Funding
We work hard to deliver the fastest turnaround times in the industry while still evaluating your case responsibly.
Our review process prioritizes:
- Accuracy
- Attorney cooperation
- Ethical decision-making
- Protecting your settlement
Once approved, funding is typically sent the same day, often within hours.
Most clients receive their pre-settlement advance within 24 hours.
In many cases, ProLegal can approve and fund your advance in as little as a few hours, depending on how quickly we can connect with your attorney for the necessary case information.
Typical timeline
- Application submitted: Minutes
- Attorney communication: Varies based on how quickly we receive case details
- Approval decision: Often within the same day
- Funding sent: Same day electronic transfer once approved
What can speed up your funding
- Your attorney responding promptly to our request for case information
- Providing accurate contact details for your law firm
- Being available for any quick follow-up questions
There is nothing you need to pay or complete after applying. Once your attorney provides case documents, we handle the rest.
The amount you can receive depends entirely on the strength and expected value of your personal injury case. Most clients typically qualify for 10%–20% of their estimated settlement value, but the exact amount varies based on the details of the case.
There is no fixed minimum or maximum—every case is evaluated individually.
What determines your approved amount?
ProLegal reviews key case factors, including:
- Liability (who is at fault)
- Injuries and medical treatment
- Insurance policy limits
- Expected settlement value
- Existing advances or liens
- Attorney’s input and documentation
We work directly with your attorney to ensure the amount we approve is fair, reasonable, and safe, protecting your portion of the final settlement.
Our Ethical Funding Promise
As an ethical funder, ProLegal will never approve an amount that could harm your final recovery.
If the requested amount is too high based on the case value—or could leave you with little or nothing from your settlement—we will not proceed with that amount.
Your financial well-being always comes first.
When will I know my approval amount?
Once your attorney provides the necessary case information, we can typically give you an approval decision the same day, often within just a few hours.
If your email already exists in ProLegal Suite, you will not need to create a new account.
Why we may already have your email
There are several reasons an email may already exist in our system:
• Your law firm provided a user list when setting up their ProLegal Suite access
• You were previously invited to use a ProLegal module, such as Rides or Health Network
• Your email was added during account cleanup or by your firm’s administrator
• You were part of a prior onboarding or contact verification process
• You participated in a ProLegal service (such as ProLegal Funding)
If this happens, it simply means we already have a record for you.
Step 1: Enter your email on the registration page
The system detects that the email exists and prompts you to confirm ownership.
Step 2: Click “Send Verification Link”
This sends a secure link to the email address.
Step 3: Open the link from your email
Once verified, you are taken directly to your account. If the account was incomplete, you may be asked to fill in missing information.
Step 4: Set up optional 2FA
You can enable two-factor authentication for additional security.
Two-factor authentication adds a layer of protection by requiring a code from an authentication app. If you didn’t set it up during the account activation process, you can set it up at any time.
Step 1: Go to your Profile
Click Account in the top right and select Security.
Step 2: Choose “Enable Two-Factor Authentication”
You will be shown a QR code.
Step 3: Open your authentication app
Use Google Authenticator to scan the QR code to add ProLegal Suite.
Step 4: Enter the verification code
Enter the six digit code from your app to complete setup.
Step 5: Save your backup options
If you lose your phone, you will need to contact ProLegal Support to verify yourself and to regain access.
ProLegal Design is available to any law firm that chooses to participate. Before the design team can begin working with you, your firm needs to let ProLegal know it would like to use this service. This is referred to as “raising your hand.”
Step 1. Raise your hand
A designated person at your law firm contacts ProLegal to request access to ProLegal Design.
Once your firm raises its hand:
• ProLegal confirms the request
• Your firm is added to the Design program
• Access is enabled for approved team members
• You receive information on the next steps
Step 2. Schedule a discovery conversation
ProLegal will schedule a call to understand your goals, your brand needs, and the type of design project you have in mind.
You can share existing materials, website links, or examples during this conversation if you have them.
Step 3. Review the proposed plan
After the discovery call, ProLegal prepares a plan outlining the recommended approach.
This may cover:
• Branding needs
• Website direction
• Content and messaging
• Timeline and steps
• Expected deliverables
Step 4. Begin the design process
Once your firm approves the plan, ProLegal begins the design and development phase.
Work may include:
• Branding and visual identity
• Website layout and content structure
• Page designs and user experience planning
• Drafts and iterations shared for your feedback
Step 5. Approve and launch
When the project is complete, your firm reviews and approves the final materials.
ProLegal launches your new website or delivers your final design assets.
Step 6. Ongoing support
After launch, the ProLegal team continues supporting your firm with updates, changes, and improvements as your needs evolve.
ProLegal Live is an optional service inside of ProLegal Suite. Your firm must request access before you can begin submitting concierge requests or viewing interactions.
How it works
To join ProLegal Live, someone at your law firm must contact ProLegal and indicate that the firm wants to participate. This is known as “raising your hand.” This is done by requesting access through the ProLegal Live page.
What happens when your firm raises its hand
Once your firm expresses interest:
• ProLegal reviews the request
• Your firm receives onboarding information
• Permissions are activated for the appropriate employees
• Live features appear inside your Suite navigation
Who can raise their hand
Any authorized person at your law firm can request to join, such as:
• Managing attorneys
• Office managers
• Operations staff
• Team leaders
Once approved, your firm gains access to Live concierge requests, call logs, SMS interactions, and credit usage.
Why this step is required
ProLegal Live includes real-time communication handled on behalf of your firm.
Confirming participation ensures:
• Accurate billing
• Proper routing of calls and messages
• Verified points of contact
• Correct permissions inside the Suite
After your firm is activated, all designated employees can begin using the Live module immediately.
Logging in uses a secure token-based system that keeps you signed in without requiring repeated passwords.
Step 1: Visit suite.prolegal.com/login
You will see the email and password login form.
Step 2: Enter your email and password
If you have set up two-factor authentication, you will be prompted to enter a one-time code.
Step 3: Stay signed in (optional)
The system uses cookies to keep you logged in if you select the Remember me option. If you are using a shared computer, sign out after each session for security.
Step 4: Troubleshooting login
If you can’t log in, check:
• Your email and password
• Whether you recently changed firms
• Whether your browser is blocking cookies
See the troubleshooting articles below for more help.
4. How to Enable Two-Factor Authentication
Two-factor authentication adds a layer of protection by requiring a code from an authentication app. If you didn’t set it up during the account activation process, you can set it up at any time.
Step 1: Go to your Profile
Click Account in the top right and select Security.
Step 2: Choose “Enable Two-Factor Authentication”
You will be shown a QR code.
Step 3: Open your authentication app
Use Google Authenticator to scan the QR code to add ProLegal Suite.
Step 4: Enter the verification code
Enter the six digit code from your app to complete setup.
Step 5: Save your backup options
If you lose your phone, you will need to contact ProLegal Support to verify yourself and to regain access.
Creating your ProLegal account is a simple multi-step process. You only need your work email address to begin.
Step 1: Enter your email
Go to the registration page and enter your work-issued email address.
ProLegal does not allow registration using personal email accounts from free services such as Gmail, Yahoo, Hotmail, Outlook, or similar providers. This requirement protects client confidentiality and ensures that all users belong to verified law firms.
If the email already exists in our system, you will be guided through claiming that account instead.
Step 2: Check your email for a verification link
You will receive a verification link. If you don’t see it, check your spam folder or ask IT to whitelist prolegal.com addresses.
Step 3: Complete the account setup form
After clicking the verification link, you will be asked to provide your name, phone number, and law firm details.You will select your firm from the search list or add it if it’s not listed.
Step 4: Log in automatically
After setup is complete, you are logged in and taken to the Suite homepage. Your account is now ready.
You can search the Health Network using filters that help you narrow down the right provider.
Step 1: Go to the Health Network page
Open the Health module from the main navigation.
Step 2: Use the search bar
Enter the provider’s name, specialty, or clinic name if you know it.
Step 3: Apply filters
You can filter by:
• Service types
• City
• Provider category
• Relevant specialties
Step 4: Review your results
The page shows each provider’s rating, number of reviews, and key services. Click a provider to view full details.
You can begin a conversation with the AI at any time inside the Suite.
Step 1: Go to the AI module
Select “AI” from the Suite navigation.
Step 2: Type your question
Use clear, direct language. You can ask about a document, a process, or general legal concepts.
Step 3: Press Send
The assistant replies in the chat window.
You can continue asking follow-up questions within the same conversation.
Each message is saved so you can return to the thread later.
You can submit a concierge request when you need the ProLegal team to contact a client or perform specific follow-up.
Step 1: Go to the Live module
Open ProLegal Live from the main menu.
Step 2: Select “Create Concierge Request”
This opens the request form.
Step 3: Enter the required information
Include details such as:
• Client name
• Phone number
• What help or follow-up is needed
• Any important notes or instructions
Step 4: Submit the request
After submitting, the request appears in your list of open concierge requests.
Internal notifications are also sent to the ProLegal Live team.
If you or your client has experience with a provider, you can submit a review to help others.
Step 1: Open the provider’s detail page
Use the search or results list to find the provider.
Step 2: Click “Write a Review”
This brings up the review form.
Step 3: Enter your rating and comments
You can include:
• Your overall rating
• What went well
• Any concerns
• Notes about communication, accessibility, or scheduling
Step 4: Submit the review
Once submitted, your review appears on the provider page as “Pending approval.”
Your law firm’s name is not shown in the review.
Submitting a ride request only takes a few minutes.
Step 1: Open the link from your law firm
Law firms send a secure link to their clients. This link takes you to the ride request form.
Step 2: Enter your basic information
You’ll be asked for:
• Your name
• Phone number
• Email address
Make sure these are correct so you can receive updates.
Step 3: Enter pickup and dropoff details
This includes the full address for each location.
Be as specific as possible so the driver knows exactly where to meet you.
Step 4: Add the date of your appointment
If you know the expected pickup time, include it.
If not, see the self-scheduling article below.
Step 5: Add any special instructions
You can note things like:
• Assistance getting in or out of the vehicle
• Wheelchair access
• Equipment or bags
• Preferred contact method
Step 6: Submit the form
You’ll see a confirmation message once your request has been received.
Uploading files gives the assistant more context and allows for deeper analysis.
Supported file types
• Word documents (DOC and DOCX)
• Excel spreadsheets
• Images (JPG, PNG)
• Text files
Step 1: Open the AI chat
Go to the AI module and enter the chat window.
Step 2: Click the file upload button
Select one or more files. They appear in the chat immediately.
Step 3: Ask your question
Examples:
• “Can you summarize this document”
• “What deadlines or dates does this form reference”
• “What is the main point of the agreement I uploaded”
The assistant reviews the file and replies with an analysis.
ProLegal currently provides pre-settlement advances in 29 states, plus the District of Columbia.
Below is the full list of states where our services are available.
States We Fund
Alaska
Arizona
California
Delaware
District of Columbia (Washington, D.C.)Florida
Georgia
Hawaii
Idaho
Iowa
Louisiana
Massachusetts
Michigan
Minnesota
Mississippi
New Hampshire
New Jersey
New Mexico
New York
North Dakota
Ohio
Oregon
Pennsylvania
Rhode Island
South Dakota
Texas
Virginia
Washington
Wisconsin
Wyoming
States We Do Not Currently Fund
Alabama
Arkansas
Colorado
Connecticut
Illinois
Indiana
Kansas
Kentucky
Maine
Maryland
Missouri
Montana
Nebraska
Nevada
North Carolina
Oklahoma
South Carolina
Tennessee
Utah
Vermont
West Virginia
Our Expansion Roadmap
ProLegal is actively working to expand its services into additional states.
Our long-term roadmap is to provide ethical, transparent, and accessible pre-settlement advances globally. We are continuously evaluating regulatory requirements and partnering with state-specific legal experts to ensure that we enter new markets responsibly and sustainably.
As new states open for funding, we will update this list to reflect our expanded coverage.
No — accepting a pre-settlement advance does not delay your settlement in any way.
Your case continues moving forward exactly the same as it would without an advance. ProLegal does not get involved in legal strategy, negotiations, or the timeline of your case. We simply provide financial support while your attorney continues to work toward the best possible outcome.
Why your settlement is not affected
- Your attorney remains fully in control of the case
- Funding does not change the facts, liability, or value of your claim
- ProLegal does not influence your legal decisions or pressure you to settle
Your attorney’s negotiations, timelines, and case strategy all continue as normal.
What about the funding process itself?
The funding process is quick and handled directly with your attorney. Once we receive the necessary case details, approval and funding typically happen the same day. Nothing in our process slows down your case.
Our Ethical Guarantee
ProLegal will never interfere with your legal case or encourage early settlement.Your attorney’s only goal is to achieve the best outcome — and we respect that. Your advance is simply a tool to help relieve financial pressure so you can give your attorney the time needed to fight for the maximum recovery.
No — there is no application fee and nothing is ever due upfront when you apply for a pre-settlement advance with ProLegal.
About the Origination Fee
ProLegal charges an origination fee, but it is not paid by you upfront. Instead, this fee is built into the total cost of your advance and is only repaid after your case settles.
How it works
- You pay nothing at the time of application
- You pay nothing while your case is ongoing
- The origination fee and any other costs are deducted from the settlement proceeds at the end of the case
- Because our advances are non-recourse, if your case does not settle, you owe nothing at all
Why this matters
This structure ensures that getting financial support during your case is risk-free, with no upfront financial burden on you or your family.
No — a pre-settlement advance is not a loan.
ProLegal provides non-recourse advances, which means repayment only comes from the settlement of your case. If your case does not settle or you do not recover funds, you owe nothing back.
Key differences between an advance and a loan
- No personal liability: You are not personally responsible for repayment.
- No monthly payments: Nothing is paid while your case is active.
- No credit check: Your credit history and income are not used to determine eligibility.
- Risk-free to you: If your case is unsuccessful, you keep the funds with no obligation to repay.
Why it matters
Unlike traditional loans, a pre-settlement advance is based solely on the strength and value of your personal injury case, not your financial background. Repayment only occurs if the case resolves successfully.
Your account is always tied to a law firm so you can access the correct data and permissions.
When you first register
You will either select your firm or add it manually if it is not listed.
If you switch firms
Contact ProLegal Support with the details of your new firm. For security, users cannot change their own firm association.
Why firm association matters
Your firm determines:
• Which clients you can access
• Which rides and interactions you can view
• Credit and billing visibility
ProLegal Rides allows your law firm to request transportation for clients in a clear and organized way. You can submit new ride requests, update requests that are still in the new status, view past rides, and track special requirements or scheduling notes.
Key features include:
• Client lookup with auto-filled details
• Support for multiple ride legs
• Special requirement options
• Client self-scheduling via SMS
• Status-based editing rules
• Email notifications to the firm and internal teams
Use this module whenever a client needs safe transportation related to their case or appointments.
If your file does not upload, try the following:
1. Check the file size
Large files may take longer or may exceed the size limit.
2. Confirm the file type
Make sure the file is one of the supported formats.
3. Refresh the page
If the upload control froze, a page refresh can help.
4. Try a different browser
Some browser extensions can interfere with uploads.
If none of these solve the issue, contact ProLegal Support.
ProLegal Live credits are used when the ProLegal team handles communication or follow-up on your behalf.
When credits are used
Credits are consumed for:
• Live concierge requests
• Outbound or inbound calls managed by the Live team
• SMS conversations handled on your firm’s line
• Client follow-up activities requested by your firm
How to check your credit usage
The Live module shows totals for:
• Credits used this month
• Credits used historically
• Remaining credits (if your plan has a limit)
Credits update automatically as interactions occur.
Each provider page includes information to help you understand their services and client experience.
You will see:
• Provider name and contact details
• Full address and map
• Services offered
• Average star rating
• Number of reviews
• Individual review comments
• Business hours if available
Service types appear as clearly labeled badges to help you scan for important information quickly.
ProLegal Suite supports several law firm employee roles. Each role controls what you can see and do.
Permissions may include:
• Submitting ride requests
• Editing client details
• Viewing firm-wide stats
• Submitting Health Network reviews
• Accessing ProLegal Live interactions
If you believe you have the wrong role, contact your firm administrator or ProLegal Support.
You can update basic details about yourself at any time.
Step 1: Open your Profile
Click your name in the top right and select Profile.
Step 2: Edit your information
You can update:
• Name
• Job title
• Phone number
• Optional profile image
Your main work email cannot be changed directly. If you need to update it, contact ProLegal Support.
Step 3: Save your changes
Your updates apply immediately.
Client self-scheduling gives the client more flexibility.
When to use this option
• The client is unsure of their timing
• Multiple providers may call them with appointment times
• The client prefers to manage their own schedule
How it works
• Check the “Client Will Schedule Ride via SMS” box
• Pickup time and ride legs are removed from the form
• The client receives a text message with instructions
• The client enters the pickup date and time themselves
Your team still receives notifications about the request and can view updates inside the module.
You can view all rides submitted by any employee at your firm.
How to access ride history
Open the Rides module to see a list of existing requests.
You can filter by:
• Client name
• Status
• Date range
What you can see
Each ride shows:
• Client information
• Pickup details
• Status
• Submission date
• Special requirements
• Who created the request
Click “View” to see more detailed information.
The concierge request list shows all requests your firm has submitted.
What you can see
• Open requests
• Closed requests
• Status updates
• Notes added by the ProLegal team
• Timestamps for each update
Status definitions
• Open. The request is active.
• In progress. The ProLegal team is working on it.
• Completed. The task is finished.
• Unable to reach. Attempts were made but the client could not be contacted.
Click any request to view full details.
Approval for a pre-settlement advance is based entirely on the strength, facts, and expected value of your personal injury case — not your credit, income, or employment history.
ProLegal’s evaluation focuses on whether your case can safely and ethically support the amount you’re requesting.
We work directly with your attorney to gather the information needed to make an informed decision.
Key Factors That Determine Approval
1. Liability (Who Was at Fault)
We evaluate how clearly the evidence supports your claim. Strong liability generally increases the likelihood of approval.
2. Injuries & Medical Treatment
Your injuries and current medical treatment help us understand:
- The seriousness of your damages
- The potential medical costs
- The projected case value
Ongoing treatment is normal and does not prevent approval.
3. Insurance Policy Limits
Policy limits often determine the maximum possible recovery, which directly affects how much funding is appropriate.
4. Expected Settlement Value
We review:
- Medical bills
- Lost wages
- Pain and suffering
- Future medical needs
This helps us determine a fair and safe approval amount.
5. Attorney Cooperation
Since we rely on case information provided by your lawyer, approval requires:
- Confirmation of representation
- Basic case documents
- Your attorney’s participation in the funding process
ProLegal cannot ethically fund a case without the attorney’s involvement.
6. Existing Advances or Liens
If you already have an advance with another funder, we review the payoff (buyout) amount to ensure your case can still support additional funding without overburdening you.
7. Case Stage & Documentation
The more information your attorney can provide, the easier it is to determine whether funding is appropriate. However, many early-stage cases are still eligible.
Our Ethical Funding Promise
ProLegal is committed to transparent, responsible, and client-first funding.
We never base approval on:
- Credit scores
- Employment history
- Income
- Personal financial background
Our decisions are always rooted in the true value of your case and what is in your best interest.
We will never approve funding that could leave you with little or nothing from your final settlement — your protection comes first.
If You Aren’t Approved for the Full Amount
You may still become eligible for additional funding later as your case progresses and more documentation becomes available.
Submitting a ride triggers automatic notifications.
Internal notifications
ProLegal Rides staff receive a detailed email with all ride information.
Law firm notifications
If your firm has a contact email listed, that address also receives a copy.
Edit notifications
Any edits to a ride in the new status generate a new internal email so the Rides team is aware of changes.
These emails help everyone stay on the same page.
After you submit the form, a few things happen behind the scenes.
1. Your law firm is notified
They receive a copy of your request so they know you need transportation.
2. The ProLegal Rides team reviews your request
They check for special requirements and contact information.
3. Someone may reach out if more information is needed
If there’s missing or unclear information, you may receive a call or text.
4. You receive scheduling updates
Depending on the situation, you’ll get updates by:
• Text message
• Phone call
Your request will move through scheduling, and you will be told when everything is confirmed.
After you submit the contact form:
- You receive on-screen confirmation
- The ProLegal Design team reviews your details
- A team member contacts you to schedule the introductory discovery call
- You receive information about the next steps and timeline
- A project plan is prepared based on your goals
Your firm does not need to prepare design files or materials before the first call unless you want to share examples.
For the most accurate brand development, your firm can share:
• Existing website links
• Existing logos or brand guidelines
• Photos or assets you want incorporated
• Any messaging or positioning you currently use
• Examples of websites or visuals you like
ProLegal Design can build everything from scratch if you don’t have existing materials.
ProLegal Design is a full-service branding and digital experience solution for law firms. It helps firms build trust, communicate clearly, and stand out online. The service includes branding, website design, messaging development, and ongoing digital support.
You can partner with ProLegal Design when your firm needs:
• A new or redesigned website
• Updated brand identity or visual style
• Clear messaging and content that reflects your values
• Digital experiences that inspire confidence and convert clients
• Strategic design guidance from legal-industry experts
ProLegal Design handles every phase from planning to launch.
ProLegal Live gives your law firm real-time support for client communication and follow-up.
It combines concierge request handling, call history, chat logs, SMS interactions, and credit usage into a single view.
You can use ProLegal Live to:
• Submit concierge requests
• Track open and closed requests
• View call, chat, and SMS history
• See how many Live credits your firm has used
• Monitor client communication handled by the ProLegal team
It is designed to help your firm respond quickly, stay organized, and maintain full visibility into client interactions.
Applying for a pre-settlement advance with ProLegal is simple.
While most of the case documentation comes directly from your attorney, we do require a small amount of information from you to verify your identity and confirm your case.
What we need from you
To protect your privacy and ensure we are speaking with the correct client, we require:
1. A Valid Form of Identification
Any government-issued ID, such as:
- Driver’s license
- State ID
- Passport
This helps us confirm your identity and prevents unauthorized individuals from requesting information about your case.
2. Basic Case Details
Just enough information to validate your claim, such as:
- Your attorney’s name and law firm
- Type of case (e.g., auto accident, slip and fall, etc.)
- Date or general timeline of the incident
You do not need to gather medical records, police reports, or insurance paperwork — that’s handled through your attorney.
What we request from your attorney
Once your identity is verified, ProLegal works directly with your attorney to obtain the case documents needed for approval, including:
- Accident or incident report
- Medical records and treatment updates
- Insurance information and policy limits
- Demand letters or case evaluations (if available)
- Existing lien or advance information (if applicable)
This allows us to review your case accurately without placing the burden on you.
Why these steps are important
Requiring basic identification and case details:
- Protects your privacy
- Ensures security and accuracy
- Allows us to process your application quickly
- Prevents unauthorized individuals from accessing your information
Our Commitment to a Fast, Simple Process
Even with these verification steps, the application process remains quick and easy.
Once your attorney provides the necessary case information, most clients receive approval the same day.
ProLegal handles the heavy lifting so you can focus on your recovery — not paperwork.
If you lose your case, you owe nothing.
ProLegal provides non-recourse pre-settlement advances, which means repayment is 100% dependent on the outcome of your case. If your case does not settle or there is no recovery, you do not pay the advance back—ever.
What this means for you
- No risk of owing money if your case isn’t successful
- No personal liability
- You keep the funds even if the case outcome is zero
Why this matters
Our advances are designed to support you during a difficult time without adding financial pressure. Because repayment only happens from a successful settlement, your personal finances are never at risk.
ProLegal offers transparent, competitive, and fully disclosed pricing on every pre-settlement advance. Our rates vary depending on the details of your case, including the type of injury, case strength, expected timeline, and the amount you choose to receive.
Because every case is unique, rates are not one-size-fits-all—they are tailored specifically to your situation and always reviewed with your attorney before approval.
How Our Pricing Works
1. No upfront costs
You pay nothing to apply, and nothing during your case.
2. Rates are based on the case, not your credit
Your credit score, income, and employment have no impact on your rate.
3. Costs are only due if your case settles
Repayment comes from the settlement, not from your pocket.
If your case does not settle, you owe nothing, including fees.
4. Transparent disclosures
Before approving your advance, we provide:
- A clear breakdown of all rates
- Any applicable origination fee
- A full payback schedule
- Written disclosures for you and your attorney to review
There are no hidden charges and no surprise fees at settlement.
Why Rates Vary
Your pricing is determined by factors such as:
- Expected case duration
- Case complexity
- Injury severity and treatment progress
- Insurance policy limits
- Whether another funder must be bought out
- Requested advance amount
These factors help ensure rates are fair, appropriate, and align with industry standards.
Our Ethical Funding Promise
ProLegal is committed to being an ethical and responsible funder.
We only approve and price advances in a way that protects your financial well-being. This means:
- We provide clear, honest pricing every time
- We ensure costs are proportional to your case value
- We never fund or price advances that could leave you with little or nothing from your settlement
- We work with your attorney to make sure all terms are fully understood and in your best interest
Your law firm uses ProLegal Rides to help arrange transportation for your appointments.
The Client Ride Request page is a simple online form where you can request a ride without needing a login.
You can use it to:
• Enter your contact information
• Provide pickup and dropoff addresses
• Tell us when your appointment is
• Let us know about any special requirements or help you need
Once submitted, your request goes directly to the ProLegal Rides team and your law firm.
The Health Network helps your firm find trusted medical providers for your clients.
It includes information such as provider locations, services, ratings, reviews, and experience with similar cases.
You can use the Health Network to:
• Search for providers by name, specialty, or location
• View service types and supported treatment areas
• Read reviews written by other law firm employees
• Submit your own reviews for providers you have worked with
This tool helps your team make informed decisions when referring clients for care.
The ProLegal AI Assistant is designed to make document review and legal workflow support faster and easier.
It can help with tasks such as:
• Summarizing legal documents
• Extracting deadlines or key facts
• Answering questions about your files
• Explaining legal terms
• Drafting professional communications
• Providing general guidance based on internal knowledge and uploaded materials
The assistant only uses approved internal data and your uploaded content. It does not pull information from public websites and it should never be used by copying and pasting results without verification.
Here are the most common reasons the assistant might not respond:
1. Network delay
Wait a few seconds and try sending again.
2. Expired session
Log out and log back in.
3. Browser interruption
Extensions or privacy blockers may block the response.
4. Unclear or incomplete question
Rephrase or add more detail.
If the problem continues, let Support know so we can check your thread.
The design service covers a wide range of brand and digital support:
Branding
• Visual identity and color systems
• Logo refinement or redesign
• Brand guidelines and messaging foundations
Website design
• Custom layouts built around trust and clarity
• Mobile-optimized, modern pages
• Clear calls-to-action
• Compelling content structures
• Consistent visual styling
Creative materials
• Graphics
• Client-facing assets
• Digital content for marketing or information
Ongoing support
• Post-launch website updates
• Design enhancements
• Strategic recommendations
This is a complete solution from concept through continuous improvement.
Repayment is only required after your case successfully settles — and it comes directly from your settlement proceeds. You never make monthly payments, and you never pay anything upfront.
If your case does not settle or results in no recovery, you owe nothing.
How repayment works
1. Your attorney receives the settlement funds
When your case resolves, the settlement check goes directly to your attorney’s trust account, as required by law.
2. Your attorney pays ProLegal from the settlement
Your attorney will:
- Review the final payoff amount
- Deduct our repayment directly from the settlement
- Pay off any other liens, advances, or medical bills
- Release the remaining balance to you
3. You receive the remainder
After all required deductions are made, your attorney sends the rest of the settlement funds directly to you.
There are no out-of-pocket payments from you at any time.
If your case does not settle
Because ProLegal offers non-recourse advances:
- You do not repay the advance,
- You do not owe any fees,
- And you are not personally liable for the amount you received.
This protects you from financial risk during your recovery.
Our Ethical Funding Promise
ProLegal’s repayment structure is designed to be:
- Transparent
- Simple
- 100% tied to your case outcome
- Free of upfront or monthly obligations
We will never require or request repayment until your case resolves — and only if it results in a recovery.
If the form doesn’t submit or you receive an error, try these steps.
1. Check required fields
Make sure all required items are filled in, especially:
• Name
• Phone number
• Pickup address
• Dropoff address
• Appointment date
2. Look for formatting issues
Phone numbers or email addresses must be valid.
3. Refresh the page
If the page was open for a long time, your session may have expired.
4. Try again from a different device
Mobile devices sometimes autofill incorrect data.
5. Contact your law firm
If nothing works, reach out to the firm directly.
They can check for technical issues and submit the ride on your behalf.
If you weren’t approved for the full amount you asked for, it doesn’t mean your case isn’t strong.
It simply means that, based on the information available, our evaluation supported a lower, safer funding amount to protect you and your portion of the eventual settlement.
ProLegal’s responsibility as an ethical funder is to make sure you are never overfunded and that you still receive a meaningful share of your settlement once your case resolves.
Key Reasons You May Receive Less Than Requested
1. Protecting Your Final Settlement
We only approve amounts that align with:
- Your expected settlement value
- Your medical expenses
- Attorney fees
- Any other liens or advances
If we approved too much, you could be left with little or nothing at settlement — and we will never put you in that position.
2. The Current Stage of Your Case
If important medical treatment or documentation is still pending, your case value may not yet support the full amount you requested. As your case progresses, you may be eligible for additional funding later.
3. Policy Limits
Insurance policy limits can cap the maximum potential recovery. Even strong cases have a financial ceiling based on insurance coverage.
4. Existing Advances or Liens
If you already have another advance, we must make sure:
- The case can support the payoff (buyout)
- The remaining value is still enough to fund you ethically
- You are not overburdened by multiple liens
Our Ethical Funding Promise
ProLegal is committed to fair, responsible, and transparent funding.
We will never approve an amount that:
- Overfunds your case
- Puts you at financial risk
- Leaves you with little or nothing at settlement
Our goal is to support you without compromising your long-term outcome.
Can I request more later?
Yes.
As your case progresses — and as more treatment, documentation, or negotiations develop — you may qualify for additional funding based on the updated case value.
We work closely with your attorney to reassess your eligibility whenever needed.
