ProLegal Suite: advancing law firm ecosystems

Creating your ProLegal account is a simple multi-step process. You only need your work email address to begin.

Step 1: Enter your email

Go to the registration page and enter your work-issued email address.

ProLegal does not allow registration using personal email accounts from free services such as Gmail, Yahoo, Hotmail, Outlook, or similar providers. This requirement protects client confidentiality and ensures that all users belong to verified law firms.

If the email already exists in our system, you will be guided through claiming that account instead.

Step 2: Check your email for a verification link

You will receive a verification link. If you don’t see it, check your spam folder or ask IT to whitelist prolegal.com addresses.

Step 3: Complete the account setup form

After clicking the verification link, you will be asked to provide your name, phone number, and law firm details.You will select your firm from the search list or add it if it’s not listed.

Step 4: Log in automatically

After setup is complete, you are logged in and taken to the Suite homepage. Your account is now ready.

If your email already exists in ProLegal Suite, you will not need to create a new account.

Why we may already have your email

There are several reasons an email may already exist in our system:

• Your law firm provided a user list when setting up their ProLegal Suite access

• You were previously invited to use a ProLegal module, such as Rides or Health Network

• Your email was added during account cleanup or by your firm’s administrator

• You were part of a prior onboarding or contact verification process

• You participated in a ProLegal service (such as ProLegal Funding)

If this happens, it simply means we already have a record for you.

Step 1: Enter your email on the registration page

The system detects that the email exists and prompts you to confirm ownership.

Step 2: Click “Send Verification Link”

This sends a secure link to the email address.

Step 3: Open the link from your email

Once verified, you are taken directly to your account. If the account was incomplete, you may be asked to fill in missing information.

Step 4: Set up optional 2FA

You can enable two-factor authentication for additional security.

Logging in uses a secure token-based system that keeps you signed in without requiring repeated passwords.

Step 1: Visit suite.prolegal.com/login

You will see the email and password login form.

Step 2: Enter your email and password

If you have set up two-factor authentication, you will be prompted to enter a one-time code.

Step 3: Stay signed in (optional)

The system uses cookies to keep you logged in if you select the Remember me option. If you are using a shared computer, sign out after each session for security.

Step 4: Troubleshooting login

If you can’t log in, check:

• Your email and password

• Whether you recently changed firms

• Whether your browser is blocking cookies

See the troubleshooting articles below for more help.

4. How to Enable Two-Factor Authentication

Two-factor authentication adds a layer of protection by requiring a code from an authentication app. If you didn’t set it up during the account activation process, you can set it up at any time.

Step 1: Go to your Profile

Click Account in the top right and select Security.

Step 2: Choose “Enable Two-Factor Authentication”

You will be shown a QR code.

Step 3: Open your authentication app

Use Google Authenticator to scan the QR code to add ProLegal Suite.

Step 4: Enter the verification code

Enter the six digit code from your app to complete setup.

Step 5: Save your backup options

If you lose your phone, you will need to contact ProLegal Support to verify yourself and to regain access.

You can update basic details about yourself at any time.

Step 1: Open your Profile

Click your name in the top right and select Profile.

Step 2: Edit your information

You can update:

• Name

• Job title

• Phone number

• Optional profile image

Your main work email cannot be changed directly. If you need to update it, contact ProLegal Support.

Step 3: Save your changes

Your updates apply immediately.

If you know your current password, you can change it from your Profile.

Step 1: Go to Profile

Select “Security.”

Step 2: Enter your current password

This confirms identity.

Step 3: Choose a new password

Follow the on-screen requirements. Avoid reusing old passwords.

Step 4: Save changes

You will remain logged in until you re-login. If you can’t remember your password, use the “Forgot password” link on the login page.